***Please read this info before contacting us regarding shipping of your package. Most shipping questions can be answered this way***
Please note that shipping times may be delayed a few extra days due to the current situation; USPS & UPS have both reduced pickups and deliveries.
🌟Website orders: Most In stock / regular price items ship within 3 to 5 business days of ordering on website orders. If your order is placed during a promotional sale (1/2 off, BOGO, Mystery Box, etc...), see the next block of info regarding sale shipping times. If an item in your order is a pre-order or has a restock date in its item description, your entire order will ship when the item arrives.🌟
🌟Sitewide Sales (BOGO etc..)/VIP Group/Facebook Flash Sale/Sitewide Discount Code/Daily Deal/Mystery Box orders - these usually ship within 7 to 10 business days after the sale; however, they can take up to 28 business days to ship (in addition to our processing time of 2 to 3 days); there are a few reasons for this. A lot of the items we offer in our FB sales are custom designs & therefore take a bit of additional time in production; it can also be affected based on the volume of orders we have & how busy the sale was. Since we produce these items ourselves, we are able to offer you the lower flash sale price on them, however shipping takes a little time. They usually ship faster, but please be patient on these; we ship these in bulk, on certain days. This saves us time & allows us to offer the cheaper flash sale price for the item. We do combine shipping for these packages when you order within a short period of time from multiple sales. If your invoice is paid late (more than 24 hours after the sale has ended), it can delay your processing.🌟
We ship most packages via USPS First Class Shipping with Tracking; this method usually arrives within 5 business days. You can also choose UPS Ground shipping, which is usually 3 to 4 business days from the shipping date to your address.
International Packages Take 7 to 10 business days to arrive from shipping date.
We email tracking information for every package when it ships; allow 24 to 48 hours for it to update in USPS’s system.
Orders over $99 ship via Priority Mail with Insurance & Tracking. This method is 3 to 4 business days from the shipping date, sometimes sooner, sometimes a bit longer. You can also choose a different shipping method at checkout (i.e. Priority or Overnight).
Please double check your shipping address at checkout to ensure your package is shipped to the correct address.
Please note that Standard shipping does not come with insurance, and we cannot be held liable for packages that are lost in transit, stolen or misdelivered, once they are delivered. If you have a package that shows as delivered but you have not received it, please contact USPS & they will do a GPS scan for you to track down the package. If you do not receive a package that is marked as delivered, please contact your local post office as they do sometimes hold packages there if they are too big to fit in your mail receptacle. If the package is missing, you must contact us within 3 business days so we can attempt to help you locate it.